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Originally Posted by steven_azari
what was the problem in the end? I know that we arent allowed to credit the customer if its a fault caused by them, but when is it caused by the customer? 
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No idea.
I assume my voicemail was picked up and that the fault was fixed. Nobody got in touch to say what the problem was.
How could the customer cause an outage of phone, tv and broadband? No, don't answer that - they'll all be doing it!