My problems all started off when virgin engineers came to take away my dads set top box after he canceled his contract with them, rather than just take the set top box they decided to take my cable modem away too!
Now, i pay for this on a seperate account and have been told that i can continue to use my ntl/virgin media conection regardless of the fact that the house has no set top box.
All in all i took me nearly 3 months to get through to virgin customer services, as i have a busy life i could only spend a max of upto 45 mins on hold most days, not the 90mins it took for me to finaly get through to them after the 11 week of trying!
When i finaly got through i had to tell 9 different people the same dam story and by the time i was put on hold for the 10th person i was put back to the automated service you get when you first phone up cust services, oh by the way the 8th person had the cheek to test my line and tell me i have a modem conected and an acctive internet conection, god i could of lost my temper BIG time with him
Week 12 i finaly got through to some one who was prepared to send me a modem and within 2 days i got it
BUT they didn't send me my pin or serial key GRRRRRRRRRRR!!!!!!! and so the struggle continues and i have been trying to contact them for another 3 weeks to try and get a serial key and pin to acctivate the modem!
if any one has any knowledge of where to obtain a serial key and or pin to acctivate my new modem, could they please shed some light.
thanks in advance karl