When we first signed up over year ago now we were quite happy to set up the dd but within a week we had cause to change banks and after calling up NTL to switch accounts the change of details went through without a problem....or so we thought.
When the bill was actually due NTL still tried to take the £££ from the cancelled account which resulted in the dreaded £35 charge.To add insult to injury, because that first bill was for a month and a part the bill automatically went over the initial £100 credit limit just a couple of days after NTL failed to get their cash which then resulted in our services suddenly going off.
THATS when we found out about the cock up was when the services all went off,no phonecall from NTL during the days since they`d failed to collect paymet but boy did they get one from me now.The first of many sadly.
We were put back on immediately with apologies all round as well as getting an eventual refund on the £35,although i had to chase up evidence to get that back.
I ended up paying that first bill over the phone and just asking if i could pay like that in future."This was`nt a problem" i was told but no-one ever mentioned the £5 charge to me at the time.I had to discover that myself the next time we had "bill problems".
Your not entirely safe paying over the phone either as we once had the nice indian lady take 2x the £100++ bill,which again we had to discover for ourselves some days later.
When we first upgraded to the 4Mb broadband though again i was told i`d need to use direct debit so here i am now probably the only daft git who pays for his bb by dd but still gets charged a fiver for paying my tv\phone bill over the phone.
I get enough freebies to well & truly cancel it out i suppose but i`ve also earned those freebies with the s**t we`ve put up with over the year.
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1 SACM and a STB-CM for instance thats already pluged in and powered in most users homes..., is that also the exC&W billing stopping them making profits from already powered and pluged CM's ?.
will that change after this change you speak of i wonder, i wanted exactly this for the lads machine but i cant have it....
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Thats what i have myself...the 10Mb sacm connection between mine & my daughters machines and the 1Mb stb connection up to my lads pc.(keeps him off the 10?Mb connection and having me & the girls on 2Mb all the time)
It was one of the freebies that kept me here at the time in fact.