Cable Forum - View Single Post - Cant Get an UpgradevBecause Im not Direct Debit

Marge · 13-06-2007, 17:48

Grabbi, the billing system you are on works differently dependant on where you live. As an ex C&W customer your BB when suppled via a modem, has just one account that bills and has the modem attached to it. For the likes of Zingle, they have one account that bills and one that has the modem on. Confusing eh ??

When setting an account up for ex C&W customers you have to enter some kind of payment method, either Continous CC or DD. It won't let you go further until you've entered one or the other.

Once everything has been sorted out and everyone is billed the same then it will stop things like this happening. It's so frustrating for staff not to be able to provide the same service across the board.

So its not really the DD issue that's the problem, it's where you live !!!

13-06-2007, 17:48	#8
Marge Inactive Join Date: Jun 2003 Age: 58 Posts: 5,566	Re: Cant Get an UpgradevBecause Im not Direct Debit Grabbi, the billing system you are on works differently dependant on where you live. As an ex C&W customer your BB when suppled via a modem, has just one account that bills and has the modem attached to it. For the likes of Zingle, they have one account that bills and one that has the modem on. Confusing eh ?? When setting an account up for ex C&W customers you have to enter some kind of payment method, either Continous CC or DD. It won't let you go further until you've entered one or the other. Once everything has been sorted out and everyone is billed the same then it will stop things like this happening. It's so frustrating for staff not to be able to provide the same service across the board. So its not really the DD issue that's the problem, it's where you live !!!