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Originally Posted by DeadKenny
Looks like I'm not the only one as samuelnw53 just posted the same problem. So either RM have screwed up at least twice, or NTL are not signing for letters.
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for the last time....You have paid money to the Royal Mail for
them to deliver a letter to ntl, if they say to you, 'oh sorry, we don't know whats happened to it, it hasn't been signed for' and you accept that as an answer!!
Then well sorry.....your a fool!!
the Royal Mail have had 1000's of complaints recently for undleivered letters, not signed for letters, when they should of been etc....so rather than speculating on here, maybe it would be best if you eithier ring ntl and find out of they got it, or ring the RM and
tell tell them to find out whats happened to a letter you sent recorded delivery, your their customer and for them not to give you an answer is pathetic!!
oh and to set you straight....
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The other possibility is Royal Mail did deliver it but didn't bother getting a signature, so they have no record of delivery. There's then a chance of NTL deciding that without signing for it they can deny they received it. You may think that this kind of practice would never happen in your beloved company, but trust me, underhand things like this do go on. That's why we have to send by recorded delivery to make sure there is a record of delivery
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Not sure what you mean by that, but i don't work for ntl!! just trying to tell you that what you are saying is probably not ntl's fault!!
I think your last sentence sums it up really... 'That's why we have to send by recorded delivery to make sure there is a record of delivery'....
couldn't agree more with you, thats why its not acceptable for the RM not to be able to tell you whats happened to it!!!