Well no I didn't mention his line until page 3, you started complaining about your line from page 2 onwards. Not sure why you're using 'we' though, I'm not an employee of BT.
Cable penetration compared to BT retail is fine. Remember that you can't get ADSL with a non-BT phone line, and that cable offers broadband and bundles. Though I'm fairly sure that we weren't comparing DSL and cable either.
Sorry if me mentioning my brother in law's quick BRAS profile updates seems to offend you so much but that's the way his line is. Show me the SIN that says BRAS updates upwards can't happen this quickly if you wish.
I'll leave you to complain about BT in peace anyway. We're not the worst off, though not the best either here
The chap has his answers, it's unfortunate but not much that can be done.