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herc · 04-06-2007, 20:14

Well today the final insult happened to me after I was promised a call to tell why I only get 5mb download on a 10mb TBC 20mb connection.
Well I got the call which I was happy with but then the words " You will not be happy to here the fault that has been ongoing for 9 months has not been rectified and we have no end date for you".
"we will send you a letter in the post to confirm".

So I have a choice walk a way after having my walls drilled and 6 years service with no problems until 9 months ago or continue to ask fight for a discounted broadband!

Once I get the letter I will take this to the telco watchdog the reason is that the engineers just cant be bothered to go back to basics and diagnose the problem. Will ADSL 2 be an improvement my neighbour has given me horror stories about SKY ?

Sorry to hijack your thread well sort of ...We all want value for money surely.

04-06-2007, 20:14	#18
herc Inactive Join Date: Apr 2007 Location: South London Services: Virgin V+ 10mb BB Xbox 360 Posts: 55	Re: Shocking Service From Virgin Media Well today the final insult happened to me after I was promised a call to tell why I only get 5mb download on a 10mb TBC 20mb connection. Well I got the call which I was happy with but then the words " You will not be happy to here the fault that has been ongoing for 9 months has not been rectified and we have no end date for you". "we will send you a letter in the post to confirm". So I have a choice walk a way after having my walls drilled and 6 years service with no problems until 9 months ago or continue to ask fight for a discounted broadband! Once I get the letter I will take this to the telco watchdog the reason is that the engineers just cant be bothered to go back to basics and diagnose the problem. Will ADSL 2 be an improvement my neighbour has given me horror stories about SKY ? Sorry to hijack your thread well sort of ...We all want value for money surely.