If you are able or have a long enough cable, bypass your router and connect directly from modem to pc.
Check to see if you get full speed doing that and then we can take it from there.
---------- Post added at 17:48 ---------- Previous post was at 17:44 ----------
Do a cable forum speed test when the router is bypassed and note the result or go to
www.thinkbroadband.com and do a test there, we need to see that you are getting more that 10mb from your isp.
---------- Post added at 18:06 ---------- Previous post was at 17:48 ----------
In fact go to this link and take the very last file and download it, the one at
1348M.
leave it running for a couple of minutes and report back what your download speed it ie KB/sec
---------- Post added at 18:06 ---------- Previous post was at 18:06 ----------
LOL here is the link.
http://gamefiles.virginmedia.com/blueyondergames/demos/
---------- Post added at 18:08 ---------- Previous post was at 18:06 ----------
Remember to do this without the router to establish what you are getting from your isp.