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Originally Posted by DeadKenny
You say that but Royal Mail said to me that the recipient may have refused (not the only reason though obviously). I only have your word for it that NTL never refuse to sign and although you may be in some authority to say so, how do you really know unless you watch the people who receive the mail? Just because the company guide book say one thing (I assume so at least if you are telling me this), how do you know that someone on the staff isn't just thinking "this is too much hassle to deal with" or "not another cancellation" and rejects it?
Either way, it's not my fault if they didn't receive it. I've done my part (and what will be twice now). If NTL want to charge me for an extra month they can take it up with Royal Mail if they claim they never received it.
The other possibility is Royal Mail did deliver it but didn't bother getting a signature, so they have no record of delivery. There's then a chance of NTL deciding that without signing for it they can deny they received it. You may think that this kind of practice would never happen in your beloved company, but trust me, underhand things like this do go on. That's why we have to send by recorded delivery to make sure there is a record of delivery.
I know it's a cynical view but everything about NTL brings me this out in me, and reading other threads here and elsewhere on cancellations I can only see that NTL put obsticals in the way of cancellation.
Maybe if you guys are insiders, perhaps you can confirm my account has been cancelled? 
I just want closure, then I can be out of this love-in here. |
To be honest if i paid someone to deliver something and they said to me they didn't know what happened to it, i would want a refund for the amount i paid for it and some compensation for it as well.
Why would ntl refuse to sign for something when they don't know what it is until they open it!??!
doesn't make sense to me, if you do a search on this board or any other simlar one you will find time and time again, something like this...
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I sent ntl a letter recorded delivery and they signed for it, but they are saying there is no record of it
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this is something which i would say is typical ntl, not them refusing to sign for it!!
To be honest your gripe needs to be with the royal mail not ntl IMO, you have no proff that ntl recieved your letter even though you paid extra from the Royal Mail to get this, you need to be aiming some of your anger at them not ntl!!