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popper · 24-05-2007, 22:12

http://www.computerweekly.com/Articl...is-selling.htm
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Technology

Networking/Telecoms

Ofcom investigates 11 for mis-selling

by Antony Savvas
Tuesday 22 May 2007
Ofcom is investigating 11 companies for mis-selling phone lines to customers and is extending its enforcement procedures to cover companies selling combined voice and broadband services.

Mis-selling covers inappropriate sales and marketing activities including “slamming“, where customers can be switched from one company to another without their express knowledge and consent.

Ofcom has announced that rules protecting consumers from the mis-selling of fixed-line voice call services will now also cover providers that offer voice and broadband services using full local loop unbundling (LLU) technology.
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From January to March 2007 alone, Ofcom received around 1,200 complaints related to mis-selling.

In addition to extending the migration rules to cover LLU services, Ofcom says it is also carrying out a review of migrations, switching and mis-selling across all telecoms services, including broadband, mobile and cable.

24-05-2007, 22:12	#6
popper Inactive Join Date: Jan 2006 Posts: 3,270	Re: ISPA tells ISPs to play fair on unlimited broadband ads. http://www.computerweekly.com/Articl...is-selling.htm " Technology Networking/Telecoms Ofcom investigates 11 for mis-selling by Antony Savvas Tuesday 22 May 2007 Ofcom is investigating 11 companies for mis-selling phone lines to customers and is extending its enforcement procedures to cover companies selling combined voice and broadband services. Mis-selling covers inappropriate sales and marketing activities including “slamming“, where customers can be switched from one company to another without their express knowledge and consent. Ofcom has announced that rules protecting consumers from the mis-selling of fixed-line voice call services will now also cover providers that offer voice and broadband services using full local loop unbundling (LLU) technology. -------------------------------- more From January to March 2007 alone, Ofcom received around 1,200 complaints related to mis-selling. In addition to extending the migration rules to cover LLU services, Ofcom says it is also carrying out a review of migrations, switching and mis-selling across all telecoms services, including broadband, mobile and cable.