[number9]

Hi guys,

We have a site and are having trouble viewing it and getting in to the admin side of it. However if we try and access it from another network connection even if it is the same computer then we can get in to it no problem

We have broadband through virgin media and we have contacted them but they say it is not there fault. However the hosting company is not at fault because it is only through the virgin connection i have at home that i cant view it

Every time the page is tried to view it times out. So we pinged the website and got this:

Pinging 72.232.196.108 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 72.232.196.108:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

After this i found out i could trace it to see where the problem is. However being new to all this i dont really understand it and wondered if anyone could lend a helping hand??

here is the trace:


1 2 ms 1 ms 1 ms my.firewall [192.168.102.1]
2 12 ms 18 ms 15 ms 10.72.172.1
3 12 ms 17 ms 14 ms cosh-t2cam1-b-v113.inet.ntl.com [80.3.162.189]
4 18 ms 14 ms 14 ms cosh-t2core-b-ge-wan62.inet.ntl.com[195.182.174121]
5 12 ms 12 ms 17 ms gfd-bb-b-so-710-0.inet.ntl.com [213.105.175.97]
6 18 ms 16 ms 15 ms sl-gw11-lon-11-0.sprintlink.net [213.206.156.101
7 13 ms 15 ms 14 ms sl-bb20-lon-11-0.sprintlink.net [213.206.128.56]
8 82 ms 81 ms 83 ms sl-bb27-nyc-9-0.sprintlink.net [144.232.9.164]
9 81 ms 82 ms 87 ms sl-bb26-nyc-8-0.sprintlink.net [144.232.7.37]
10 85 ms 86 ms 85 ms sl-bb23-pen-4-0-0.sprintlink.net [144.232.20.123
11 85 ms 85 ms 85 ms sl-bb20-pen-14-0.sprintlink.net [144.232.16.25]
12 134 ms 134 ms 135 ms sl-bb27-fw-13-0.sprintlink.net [144.232.8.65]
13 138 ms 135 ms 141 ms sl-st20-dal-1-0.sprintlink.net [144.232.9.136]
14 133 ms 137 ms 131 ms 144.223.244.162
15 132 ms 137 ms 132 ms lt-pod1b.lt.com [63.164.96.234]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

I have tried changing my security settings in the browser and have also tried with no firewall and anti virus

Any help is much appreciated.

Dan