The call came back at 5:30pm from the manager (had missed a call earlier) I have had dealing with before, he says I can have a Moto SB 5101E within 1 week and just to use the Jiffybag for sending back my old modem to send back complete new modem package, I insisted he charge my account next month with a £25 charge even though its a self install, he was reluctant but gave in and I really hope he does go ahead and charge me.
Im very happy now and I dont care if anyone disagrees with my stance.
