[Biggus]

Well I'd be happy to endorse a "feature" like this if it worked as intended, but it doesn't for me. I have the 20Mb speed enabled on my my modem although the best speed I've got yet is 15Mb, but that's not why I'm posting.

I'm posting here because between 4pm and 11:45pm EVERY DAY, my speeds are at best around the 1-2Mb mark, and usually hover around the 600-800Kb mark for most of the evening with higher latency to boot (70ms+). Come 11:45pm, my speeds jump to 12Mb+ with latency down to 15-17ms.

So please tell me why I'm paying top money for the "top tier" package and yet only getting around 3% of what I'm paying for? Would anyone realistically settle for that on any other service? If I/we are now getting 1/3rd of the time that I'm paying for at a greatly reduced service, why haven't we had the pricing reduced accordingly? Also remember this is at the peak time that the majority of people use it and is therefore effectively half of the actual usage time, as the rst of the time people are at work/school etc.

Everything was fine until VM took over, and if it's true that a small percentage of users are making the service crap for everyone because of their "abuse", then why don't they just remove their services completely so the rest of us can actually get what we pay for without restriction?

I had VM get an engineer out last week to check it wasn't anything else nearby causing it (which of course I knew it wasn't), he said everything was ok and was quite surprised at just how poor my service was (this was around 4:30pm), no matter which site I tried accessing/downloading from.

Can I download an MP3 track in under 2secs? I seriously doubt I could download a track in 2 minutes like this.

So if you want to start a "campaign" to let VM know how great it all is, just remember to include those of us who aren't getting it so great. I'm quite a distance from a BT exchange, so I'd be lucky to get 1Mb if that, but at least I wouldn't be paying £38 pm for it (ok I'm only paying half price ATM, but that's for the balls-up NTL made with my no TV for 3.5weeks up to and including Christmas, and the susbequent taking of £93 from my bank despite me telling them not to, AND the subsequent charging of full-price BB for 2 months when it was supposed to be half price), can you say "fools"?

Yeah it may be a rant, but I'm sick of paying for other people's crap and want what I'm paying for. I've never "abused" my service, in fact the most I've ever DL'd in one month was 70Gb and that was when we had the 75Gb cap (most of that went on downloading the likes of 24, SG1, BSG etc. which I paid for via NTL/Sky supscription but download because I hate poxy adverts every 5 minutes).