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smallethic · 20-05-2007, 19:18

As someone who joined with NTL 4 years agao I have always been identified by my Account No and PIN, yet when, after a complete re-install I used the 80.5.178.26 access to re-register my system I was confronted by a demand from Virgin Media for 'the serial number sent with your Welcome pack'. I have never had a serial number, I have never had a Welcome pack from Virgin Media and have no idea what the serial number is.

There doesn't appear to be anywhere on their site that I can find out about it, and of course when I rang Customer Services this evening to ask what its all about I got the message "We are exceptionally busy this evening. You may wish to call back later"!

Can anyone throw some light on this? It appears to be a cockup by Virgin if they have changed my reference bt not told me.

20-05-2007, 19:18	#1
smallethic Inactive Join Date: Aug 2004 Posts: 78	Serial Number As someone who joined with NTL 4 years agao I have always been identified by my Account No and PIN, yet when, after a complete re-install I used the 80.5.178.26 access to re-register my system I was confronted by a demand from Virgin Media for 'the serial number sent with your Welcome pack'. I have never had a serial number, I have never had a Welcome pack from Virgin Media and have no idea what the serial number is. There doesn't appear to be anywhere on their site that I can find out about it, and of course when I rang Customer Services this evening to ask what its all about I got the message "We are exceptionally busy this evening. You may wish to call back later"! Can anyone throw some light on this? It appears to be a cockup by Virgin if they have changed my reference bt not told me.