[Leeds_Tykes_RFU]

To redress the balance somewhat - my brother recently bought some memory for his computer from PCWorld. Now, while he's a smart-arsed patent lawyer, with a PhD in some really esotoric bio-tech field, he knows sh*t about computers. And bought the wrong memory. But, even though he'd taken it out of the protective wrapping, they changed it for him, no problem.
Still of been cheaper to get it online though!