Ok, so we're going to make the switch from Bull*ahem* to Sky broadband
Here's the current situation
When bulldog was installed, they put a new faceplate/master socket on the wall (the only one in the house)
It had two phone sockets/connections on the face plate.
One on the right was the bulldog telephone line/broadband, the other appeared to be a disconnected BT line (Bt dialtone, bt Voice when you tried to dial out)
When we were having issues with our broadband, the engineer that came out, cut the wires for the BT one, so it no longer works
My uncle is moving in with us at the end of this month and wants to move his BT line here, but i'm wondering what needs to be done?
I've already sent a cancellation letter and email to Bulldog (no reply thus far)
But BT says they can't take over the line, until Bulldog releases it? or the line itself is "stopped"?
So i'm abit confused as to what we can do
If Bt reconnect the line and bulldog is cancelled, will an engineer need to come out and fix the wiring?
This is a picture of the faceplate's wiring BEFORE the wiring was cut
The blue wires were the BT ones, which were cut both on the face plate and the small connection box thing, above the front door
http://www.dresch.co.uk/ad/PICT0278.JPG
We've tried to wire them back together manually, but we don't get a dialtone anymore..