if you are new then no you get 28 days money back thingy do a speed test and see how quick you get here
http://www.speedtest.net/
pick a server which is recomended you do not need 20 meg connection for looking at emails and basic things only download junkies need it. well and gamers the yellow thingy is the recomdned server for you.
also you can try here and see what speeds you are getting
http://gamefiles.virginmedia.com/
try downloading something and see what you get.
recently i was only getting 8 percent of my download speed i had to eaither choose between fast downloads or crappy online gaming with pings of 150 higher the number crapper it is with ping. normaly i used to get around 10 15 average 5 minimun depending the game.
now im all fixed and all is super no idea what they done after 100 phone calls but it's done