http://status2.virginmedia.com/vmsta...?ticket=472359
Was actually reported on 1st May affecting all of yorkshire. I spoke to someone in liverpool (I assume liverpool as he was a scouser) and he said there had been a fibre break between yorkshire and edinborough. He was the only UK based person I have spoken to in the last 2 weeks and was the most help. He credited my account for the two weeks I've lost. The stupid bit is that for the last two weeks, this case has been expected to take 4 hours to repair. LOL.
It just goes to show that outsourcing these kinds of jobs really doesn't work. Last night I was helping a friend get connected to sky broardband. 45 minutes of going through a call centres scripted solutions got us nowhere, yet 2 minutes with someone from the uk who understood that the router kept freezing up ended with an engineer coming round for free (next monday).