Quote:
Originally Posted by pedrohizzo
maybe someone can answer this, back when ntl:telewest had their 256k,512k,756k package did they have the aup because i'm sure i remember people not wanting to upgrade then because of the changes to the contract.
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are you making the classic mistake of assuming that
the AUP is the contract?, it's not.
the T&C is the only consumer contract, and theres the matter of 'reciprication' any clause
most cover both partys in equal measure or it can become null and void.
true you may need to fill out a county court fileing, or report the matter to Ofcom for them to get/seek assurances from the company that they will not try and enforce any null contract clause, but the option is there if you are willing to write the letter and send it registered post at minimal costs.
the moral is 'just because someone writes a clause into the consumer contract doesnt make it right or proper or lawful', challenge it and see how long it lasts, and that goes for any consumer contract even cable and ADSL broadband service providers.