[bbr81]

For over a week I have had internet speed of about 0.2Mbps (my upload being 0.3Mbps)

This is obtained from thinkbroadband.com (formally adslguide.org.uk)

I've tried the reboots etc.

I should be on 10Mbps and am not a heavy downloader.

I am busy and can not call NTL everyday, but I did call them sunday.

I was on the phone for about 22 mins, and he said my connection is fine because I can download at full speed - he made me download a file from a game server (gamefiles.virginmedia.com or something). it went at 1000kps = 10mbps. but download from anywhere else and is only between 100k and 300k.

Any help?

I have a motorola sb101e surfboard modem. former telewest.

---------- Post added at 22:11 ---------- Previous post was at 21:19 ----------

Well tonight (Monday) I called virgin media.

1st went through to overseas tech support - then was dissconected.

I called back and got UK tech support and was talking for 32 mins.

Although it was a long call he was very helpfull but the conversation ended with I'm sorry sir there is nothing else I can do, for me to work out what is wrong.!!

Well here goes - donwload from gamefiles.virginmedia.com = 10mbps(full)
from microsoft or download.com and many others I tried = 50kbps

He was baffled as he said the whole of yorkshire had a warning up of slow connections but not mine in bradford? He did say that those people also had connection speed probs even from that virgin media game site, but then I didn't.

Strange.

Well he said to call back next day if problem persists (10pm I guess he was fininshing).

Well I'll try straight after work, and if they can not help me I'm going to reduce my speed as I rather pay less for crap service.

(does it not seem evident there is a problem with NTL many people having slow connections etc... )

any ideas anyone