[dontpannic]

Originally Posted by LenMackin

Morning everyone,
I am seething here. I have just had a call from a VM rep who is clearly responding to my complaints to either advertsing standards or ISP association re the latest policy of VM on cutting back users to a lower service. Why seething? Because she insists that there is nothing to complain about and that this new policy is a result of a survey, and, it only affects 5% of heavy internet users. I told her frankly what i think of the policy, suggested that whatever she says it affects to a reduced service therefore VM can't possibly say it's unlimited etc, etc. I also stated that in this day and age, especially with 20mb coming onstream a 3gig per day is outrageously low given internet media etc. However I got no where, just the old mantra from her. I suggested that she visits this group. Whatever I argued she turned it around. I might have well argued with my cat! I put the phone down after 5 minutes on the basis that she knew my view, heard my outrage and, although i would genuinely be sorry to have to do it, go elsewhere it this persists.

---------- Post added at 11:55 ---------- Previous post was at 11:54 ----------

so seething I cant even compose a paragraph... should read "I told her frankly what I think of the policy, suggested that whatever she says it AMOUNTS to a reduced service therefore VM can't possibly say it's unlimited etc, etc. I also stated that in this day and age, especially with 20mb coming onstream a 3gig per day is outrageously low

And have you seen Virgin's advertising? They advertise unlimited downloads - just because there is a speed limit doesn't stop you downloading data