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AlanYork · 11-05-2007, 13:00

Hi everyone I hope you can help with this.

I am trying to buy some music from the iTunes UK store. The problem is that it won't connect, I just get a message saying "Connecting to the iTunes store" but the bar that goes across the page from left to right to indicate progress just stops and I don't get connected.

There was the same sort of problem occuring a couple of days ago but since then I've done my weekly check for spyware and viruses and my computer appears to be clean and other sites all appear to work ok. I didn't want to uninstall and reinstall as I was afraid I would lose all my music and though most of it is burned to disc I really do not want to have to put it all back on again. Besides a quick scan on Google tells me that many people had problems of a similar nature last year and a reinstall didn't fix it. Unfortunately there's no clue as to what did!!! I did check on the iTunes discussion forum and some other people seem to be having the same issue now but not many.

A check of my Zone Alarms firewall reveals that iTunes has full access so there's no problems there. I've e mailed Apple but as yet no joy. Can I ask are any of you guys or ladies having the same problem? Any ideas on what I can do to fix it?

Thanks
Alan

11-05-2007, 13:00	#1
AlanYork Inactive Join Date: Dec 2004 Posts: 178	iTunes UK store Hi everyone I hope you can help with this. I am trying to buy some music from the iTunes UK store. The problem is that it won't connect, I just get a message saying "Connecting to the iTunes store" but the bar that goes across the page from left to right to indicate progress just stops and I don't get connected. There was the same sort of problem occuring a couple of days ago but since then I've done my weekly check for spyware and viruses and my computer appears to be clean and other sites all appear to work ok. I didn't want to uninstall and reinstall as I was afraid I would lose all my music and though most of it is burned to disc I really do not want to have to put it all back on again. Besides a quick scan on Google tells me that many people had problems of a similar nature last year and a reinstall didn't fix it. Unfortunately there's no clue as to what did!!! I did check on the iTunes discussion forum and some other people seem to be having the same issue now but not many. A check of my Zone Alarms firewall reveals that iTunes has full access so there's no problems there. I've e mailed Apple but as yet no joy. Can I ask are any of you guys or ladies having the same problem? Any ideas on what I can do to fix it? Thanks Alan