Quote:
Originally Posted by dontpannic
Yes, I'm sorry I meant to add that. If Virgin were REALLY as bad as people seem to make out (sounds like the Daily Mail - OUTRAGE, SCANDAL), why do you think the monthly churn is just 1.6%, and that there are 4.3 MILLION customers for the broadband? If it was so bad don't you think the customer numbers would be declining??
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Good reasoning apart from the absence of the figures for customers who were offered a retention package.
So factor in the retention figure and there is a different way of looking at things.