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Originally Posted by popper
holding UK companys to the letter of the two partys contract (within reason) or sending an official DPA for clarification as to their assertion that your an abuser and fall within this mythical 5% of broadband abusers doesnt interest you then?.
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Who said anything about it being mythical? From
http://allyours.virginmedia.com/html...t/traffic.html :
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They discovered that, in certain areas, just 5% of customers were downloading such a large amount of content that it was affecting the service for other users in these areas.
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If they've done reasearch to show that 5% of people on 2MB download more than 350MB, 5% on 4MB download more than 750MB and 5% on 10/20MB download 3GB in one evening after 4pm then fair enough. If you've been wrongly shown to be downloading more than your allowance when actually you haven't then yes go ahead complain. It's not a reason to stop shaping entirely, it just means those specific users should contact CS and sort it out - no need for a 'campaign'.