[deckmonkey]

It's all very well to say "yeah well shaping is the future so get used to it" but if you don't object at least to the rather back door way it's been introduced (and the fact that VM haven't even briefed their staff on it) then the next time they have a bright idea to wang more folks onto the same kit without investing in upgrades to cope with the extra traffic and/or higher speeds, like, ooh, I don't know, download limits, then they'll just go right ahead and do it. Why? Because they'll think "well no one objected last time we introduced restrictions".

I'm not saying they'll do it or that I'm totally against shaping, but it's the sneaky way it's been done and the unfairly low downloads thresholds that seem iniquitous to me. Plus I spent 2 hours on the phone last night trying to get a definitive explanation of what was going to happen but since theye didn't bother to brief their staff it took ages until I got hold of a helpful chap at their UK tech support who found out for me. That's just sloppy all round. Where's this supposedly legendary customer service we're all supposed to be getting?

At the very least, bring on a campaign to get VM to reconsider the limits and maybe apologise for not stating all this clearly in the first place. I can't just jump ship because my contract has a long time to run and I deliberately don't have a landline as I felt no need for one with having the cable BB.