Thanks for the welcome Chris.
I have already done this.
I have actually followed every guideline already given by netgear, which includes your recommendation.
I also did the whole turn off/on process, i.e. shutdown router, then modem, then pc. the turned on modem, let it boot, then the router, let it boot, then pc. still no luck.
Thanks for the suggestion tho Chris.
Can you think of anything else?