as for the pw/user name, i had the same issue last year, in the morning it was working fine, but in the evening ( i didnt switch off the pc or router) i went to use it and couldnt, so i also spoke to the india helpdesk and they didnt have a clue, after 45mins on the phone i was told tha a fault is being raised and it will take 72 hours!! so i putthe phone down on him, called straight back, spoke to some one in the UK who then told me that my password and user name need resetting??!!! i never even knew i had one, he could tell me how to sort it and told me i have to call india again!! i did and told the chap that i need my pw/username resetting, he talked me through it, ( its the router that needs the reset !!) i had the same thing (ish) given to me, well the same night and 1.5hours later on the phone to bt it was done, im not changing isp at the mo, cos i want to moive house so i can get cable
but over all, BT is reliable, the down side,its the cost of the broad band from them, i pay 26.99pm and my line only supports 1mb but thats just for the data allowance they let me have, what a load of bull!!THEY SHOULD OFFER UNLIMITED usage and price their speeds not data allowance!! so i cant wait to move later in the year cos 20mb virgin i will get