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Lloyd9331 · 30-04-2007, 12:28

I have had many years uncomplicted ISP service from Virgin.net, first via dial-up and then via broadband, both through a BT line; I have also had many years (fairly) uncomplicated TV and Telephone service via ntl cable. I could now get broadband through the cable without having to change my email address, and I know it would be cheaper. I am wary, however, of the reports about the reliability of ntl/Virgin broadband and the customer service that goes with it. Should I switch? I know that I can't expect a yes or no answer to this question, but would welcome the forum's thoughts.

For your info, I live in Brighton, originally signed up with C&W, use a Mac (I mention this as the virgin tech support for macs has been good) and get my broadband through a speedtouch USB modem.

Thanks

30-04-2007, 12:28	#1
Lloyd9331 Inactive Join Date: Apr 2007 Location: Brighton Age: 62 Services: Ntl/Virgin TV and phone plus virgin broadband via BT line Posts: 2	Should I switch? I have had many years uncomplicted ISP service from Virgin.net, first via dial-up and then via broadband, both through a BT line; I have also had many years (fairly) uncomplicated TV and Telephone service via ntl cable. I could now get broadband through the cable without having to change my email address, and I know it would be cheaper. I am wary, however, of the reports about the reliability of ntl/Virgin broadband and the customer service that goes with it. Should I switch? I know that I can't expect a yes or no answer to this question, but would welcome the forum's thoughts. For your info, I live in Brighton, originally signed up with C&W, use a Mac (I mention this as the virgin tech support for macs has been good) and get my broadband through a speedtouch USB modem. Thanks