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Xtinguish · 28-04-2007, 19:28

Just like to add that my 2mb package has been capped to 1mb for just over a week now from about 5pm each evening to early next morning. After speaking to Cust Services in India a few times, an engineer has been sent round who confirmed that the problem was their end and although traffic shaping is supposed to be on 10 mb only, it is currently affecting all broadband levels. They are trying to resolve the issue as soon as possible. This is my first post, as I've been visiting these forums daily for some time now and it's the only way to get any info. as to what's going on as most problems never reach the service status pages. Let's hope it's not too long before normal service returns as I've had NTL broadband and phone for many troublefree years now.

28-04-2007, 19:28	#8
Xtinguish Inactive Join Date: Apr 2007 Location: Kent Services: 100 meg Super Hub2 4TB HD Posts: 65	Re: 4mb Capped to 2mb ... ? Just like to add that my 2mb package has been capped to 1mb for just over a week now from about 5pm each evening to early next morning. After speaking to Cust Services in India a few times, an engineer has been sent round who confirmed that the problem was their end and although traffic shaping is supposed to be on 10 mb only, it is currently affecting all broadband levels. They are trying to resolve the issue as soon as possible. This is my first post, as I've been visiting these forums daily for some time now and it's the only way to get any info. as to what's going on as most problems never reach the service status pages. Let's hope it's not too long before normal service returns as I've had NTL broadband and phone for many troublefree years now.