Cable Forum - View Single Post - New member says hello But boy is my connection slow

cybernetic_tiger · 27-04-2007, 17:51

Well I have taken another look and it would appear it could be as I predicted and an issue with utilisation in your area, you should call faults and get a call logged. I can't promise that they will do anything but if enough people complain then they will notice the impact of the issue.

I could move you to another upstream with lower utilisation but that won't do much good as the upstreams are all now load balanced by the number of online modems so it may only 'fix' the issue for an hour or two and that would just mask the issue and make it even harder to get faults attention :

ubr05enfi#sh int c4/1 mac-scheduler | inc util
Avg upstream channel utilization : 38%
Avg upstream channel utilization : 65% << Your upstream
Avg upstream channel utilization : 27%
Avg upstream channel utilization : 39%
ubr05enfi#

Unfortunatly I can only offer you advice as I don't work within the consumer division but there may be someone on here who will take on your fight...

27-04-2007, 17:51	#14
cybernetic_tiger Inactive Join Date: Aug 2006 Location: The dog house Posts: 423	Re: New member says hello But boy is my connection slow Well I have taken another look and it would appear it could be as I predicted and an issue with utilisation in your area, you should call faults and get a call logged. I can't promise that they will do anything but if enough people complain then they will notice the impact of the issue. I could move you to another upstream with lower utilisation but that won't do much good as the upstreams are all now load balanced by the number of online modems so it may only 'fix' the issue for an hour or two and that would just mask the issue and make it even harder to get faults attention : ubr05enfi#sh int c4/1 mac-scheduler \| inc util Avg upstream channel utilization : 38% Avg upstream channel utilization : 65% << Your upstream Avg upstream channel utilization : 27% Avg upstream channel utilization : 39% ubr05enfi# Unfortunatly I can only offer you advice as I don't work within the consumer division but there may be someone on here who will take on your fight...