You should try the issues we`ve had in only a year using the service(hear the violins play gently in the background)
Our very first ever bill came to over £100 due to it being a month and part or something like that but even though it was not our fault it had automatically went over the initial £100 credit limit we were still automatically cut off.Apoligies and turned straight back on after irrate phone call
They tried to take our second bill from an old bank account i`d already cancelled use of thereby costing me £35 in charges.Apoligies and creditied to next bill with extra £10 this time.
The 5th or mabey 7th bill was actually taken twice from my wifes bank account after we called up & paid over the phone with her debit card.We had to wait about 5 days for the £120 to be returned and were given a free upgrade from 4 to 10 mb after irrate letter and numerous irrate phonecalls.
Then there was the faulty STB that we waited 5 days for an engineer to come replace only for him to leave with not just the old STB but the bloody remote control too....THAT was fun.New remote through the post after one of my calls.
Still being charged for the BBP features 3 months after upgrading to the 4mb.Got an extra£15 for that one.
Losing all our original photobox photos(BBP accounts) after that same upgrade and not being able to get them back no matter what or who i contact.Apoligies from both NTL(at time) and Photobox but no upgrades this time
And those are just the ones i can remember....there are others
