Quote:
Originally Posted by v0id
@virginmedia.com addresses are going to be for consumers, whereas
@virginmedia.co.uk are going to be for staff, if the newsgroups are to believed :P
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virginmedia.co.uk are already staff emails and have been since feb. Although Mr Branson won't have one.
VM are not taking the **** I used to work in customer service and constantly took calls from people that have been cut off and they thought it was unfair until I looked at the state of their accounts.
Many of them were late in paying bills every month which builds up and eventually the automatic system kicks in and reminder letters are sent then the system will bar the account until it is fully up to date.
It sometimes takes a day or two for the actual computer system to recieve notice that the account is up to date and then activate services again.