[MovedGoalPosts]

hmm, lot of hot air so far in this thread.

It's worth looking at the VM service status threads - for example parts of south London ex ntl are currently described as having web browsing issues. These things do happen, to any ISP.

The reality is we all get used to having access to technology, but there is also no minimum service level agreement for residential broadband, from any ISP. They can all go wrong.

Leaving a critical assignment to such a last minute date suggests to me that not only was there a risk, but that the assignment even if it were submitted by the deadline, will have been hurried and probably not the finished article the author would have desired. It's a bit unfair to put the whole blame on your ISP for not having been a bit more organised.