Quote:
Originally Posted by Paul H
After complaints about the £25 charge. many the same as yours. they said that they will now be sending the modems that need upgrading to the customers that needed them free of charge. that's another thing that they're too busy to bother telling customers on that page. you really get the impression that nobody knows about PR at that company.
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They know all about PR when it's against Sky, ADSL, etc, but you certainly get the feeling that they don't really care enough to put the effort in where customers are concerned. They're way of dealing with customers seems to be through retentions, after things have gone wrong.
The thing about this though, is, how many different types of modem are there out there on VM accounts? Would it really take them that long to make a list of them, then decide which ones can support 20mb? That really does seem to be the most important aspect, let the customers know if they'll need a new modem or not, and make sure they are informed that it'll only cost them £25 if they can't fit it themselves.
One person could surely make the modem list, and a quick google would probably give them the max speeds, i'm sure there's people on this very forum could give a list right now of the ones that need upgrading. One other person to update the single web page, which is probably just a matter of editing the text in a single database entry.
The rollout schedules are probably more exciting without knowing anyway, as mentioned above, it's a nice surprise to wake up and suddenly be on the higher speed.
