Cable Forum - View Single Post

-DS-Jaygar · 25-04-2007, 21:02

Hi,

i understand you guys are very busy and i am very great full for any help so im going to go ahead and try and give you as much information as possible wasting as little of your time as i can.

1)What, specifically, is your issue?
a) Is there a specific time that this issue is most prevalent?
b) How long has this issue been going on? (days, weeks, months etc)

1.i get this alot

070425200425 7-Information H501.6 HFC: TRC SYNC Recovery OK
070425200424 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover

and i have seen other people have the same problem but i havnt seen a answer posted.

A)i get it mostly when playing games and it happens alot! which is bad cause i play hours and hours of computer games online.

B)since i started playing innternet games ive always been dissconnected alot but before i started playing them i didnt notice the problem so i cant exactly tell you when but its been mounths if not years.

2) Do you have cable TV? If so, is there any reception degradation?

2. yes i have cable tv but that doesnt seem to get a bad reception often/at all.

3) Have you contacted customer support about this problem? If so, what did they say?

3. i have not contacted customer support about this problem. i dont do well on the phone i have hard time getting my words out correctly and in an understandable manner.

4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)

4.i wouldnt know what trouble shooting steps to take i have tried restarting my modem and intire network but nothing changed.

5 Who you are and what you have
a) Where in the country are you?
b) What is your operating system?
c) What is your home network setup? Provide details.
d) If you have more than one computer, is the problem occuring on all other machines?
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
f) Please supply a traceroute from you to www.bbc.co.uk in text format

5.A)North East lincolnshire
B) xp 64bit pro
C) i have modem then it goes through wireless router then into a net gear switch which send the signal to 3 pcs soon to be 5 pcs (dont ask lol)
D)the problem occures on all machines on the network with getting disconnected.
E)windows firewall and my wireless router has one but the problem is not with ether firewall
F) no idea how to do one.

6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test
b) Speed issues: Please post at least one speed test which tests speed in both directions.
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk, www.nildram.net, etc

6.A) the line connectivity test i dont like doing as it doesnt say its a safe site
B)its not speed issues i have
C)its not latency issues i have

I hope all that helps and that you can help me. any help is greatly appreciated!

Thanks.

25-04-2007, 21:02	#1
-DS-Jaygar Inactive Join Date: Apr 2007 Posts: 8	Disconnection Hi, i understand you guys are very busy and i am very great full for any help so im going to go ahead and try and give you as much information as possible wasting as little of your time as i can. 1)What, specifically, is your issue? a) Is there a specific time that this issue is most prevalent? b) How long has this issue been going on? (days, weeks, months etc) 1.i get this alot 070425200425 7-Information H501.6 HFC: TRC SYNC Recovery OK 070425200424 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover and i have seen other people have the same problem but i havnt seen a answer posted. A)i get it mostly when playing games and it happens alot! which is bad cause i play hours and hours of computer games online. B)since i started playing innternet games ive always been dissconnected alot but before i started playing them i didnt notice the problem so i cant exactly tell you when but its been mounths if not years. 2) Do you have cable TV? If so, is there any reception degradation? 2. yes i have cable tv but that doesnt seem to get a bad reception often/at all. 3) Have you contacted customer support about this problem? If so, what did they say? 3. i have not contacted customer support about this problem. i dont do well on the phone i have hard time getting my words out correctly and in an understandable manner. 4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should we help you?) 4.i wouldnt know what trouble shooting steps to take i have tried restarting my modem and intire network but nothing changed. 5 Who you are and what you have a) Where in the country are you? b) What is your operating system? c) What is your home network setup? Provide details. d) If you have more than one computer, is the problem occuring on all other machines? e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting? f) Please supply a traceroute from you to www.bbc.co.uk in text format 5.A)North East lincolnshire B) xp 64bit pro C) i have modem then it goes through wireless router then into a net gear switch which send the signal to 3 pcs soon to be 5 pcs (dont ask lol) D)the problem occures on all machines on the network with getting disconnected. E)windows firewall and my wireless router has one but the problem is not with ether firewall F) no idea how to do one. 6) Further Info: If you're posting about: a) Connectivity issues: Please post a line test b) Speed issues: Please post at least one speed test which tests speed in both directions. c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk, www.nildram.net, etc 6.A) the line connectivity test i dont like doing as it doesnt say its a safe site B)its not speed issues i have C)its not latency issues i have I hope all that helps and that you can help me. any help is greatly appreciated! Thanks.