Quote:
Originally Posted by Woolly One
Hi - not too may green boxes away! - Just off top end of Bramford road. I was running at full speed this morning. But at 4pm, I couldnt even get speedtest.net to run.  TS rekoned that it was down to our PC  It was down to spyware slowing our connection and that our anti virus - Norton - wasn't good enough!!! - full scans for PC reveal nowt.
Ideas anyone - please
p.s. nice to meet you LadyMinion |
Nice to meet you too.
I've just had a lengthy couple of conversations with VM tech support and am sadly no less confused by what is going on:
I needed to cancel my Friday engineer as I've been called into work that afternoon. So I got through to a nice welsh chap who instantly told me an engineer visit was unnecessary anyway as the problem couldn't possibly be with my modem! I asked him about the forthcoming 20Mbit upgrades and if they could be causing problems and he said something like "it doesn't work like that". He then said he was going to transfer me to another dept so that I could request someone come look at the two green boxes in our street. He advised me to exaggerate and say that most people in our street were having problems too so that someone would come and check the green boxes. Unfortunately, he must have misdialled and put me through to the TV dept (in India), so I had to redial.
Second chap I spoke to (also in the UK I believe) basically disagreed with everything the first guy said. He insisted that I still needed an engineer and that the problem was highly unlikely to be with the green box or the local exchange. He also said they don't routinely check on green boxes unless a problem is visible (vandalism, for example). He also stated that preparations for the forthcoming upgrades
can cause issues with existing connections. Finally, he told me a bit about the upgrades themselves and that they were being done not only to upgrade speed, but also to increase the available connections as there are a lot of "black areas" where too many people are connecting at once. He checked my individual connection on his list and I am apparantly not in one of these "black areas". In fact, I am on an ancient system that is not shared with many other people at all (I've been with them since they were East Coast Cable lol).
Anyway, I ended up re-booking the engineer visit for Monday. As of now, my speed appears to be fluctuating between normal and almost nothing at all....