Thanks for getting in touch with Virgin Mobile to start a Pay Monthly contract. We're delighted you've decided to join us.
Unfortunately, your application to start a Pay Monthly contract has been unsuccessful. But that doesn't mean you should miss out on the chance to join Virgin Mobile and get great monthly value.
If you'd like to know more about how Virgin Mobile assess each application to Pay Monthly, you can. The information we base our decision on is available from our credit reference agency, Equifax. You're welcome to write to them and ask them for a copy of your credit file. That costs £2.
Here's their address:
Equifax PLC
PO Box 1140
Bradford
BD1 5US
You can also download your credit report online for £9.95. Just visit
www.equifax.co.uk and click on 'Enlighten Me'.
We'd still love to have you with us so maybe Pay As You Go will be good for you!
If you make lots of calls to other UK networks you can use great value monthly airtime bundles. They give you massively discounted minutes and messages to other UK networks. To make topping up hassle free, you can grab an E-top up card, which means you can top up in loads more places than vouchers. Or you can register your credit or debit card and top up online whenever you need to.
To take your pick of Virgin Mobile's range of Pay As You Go phones and to choose a monthly airtime bundle, just visit
www.virgin.com/mobile
Kind regards,
The Virgin Mobile team.
tried it twice now and got the unsuccessful email. don't know what this credit thing is about as my dad just ordered one with his details and everything went through fine.