The joy that is BT.
I cancelled VM (NTL/Telewest as it was then) in September and went with the Total Broadband package with wireless hub. Between September and December I had about 2 days service due to various faults with our telephone line and the broadband service they provide.
Spent hours on the phone to their tech (lack of) support and they still couldn't sort it. They even sent out 3 engineers to sort it and failed.
I complained and cancelled in December, I was then asked to pay for the remaining 18 months left on the contract. I escalated this to complaints agian and had all the charges reversed and I didn't have to pay a thing.
I can't remember which member/s on here told me that I would have fun with them, but they were right.
My advice is to cancel and get another provider. I am back with VM and I'm a happy bunny apart from my V+ service which is still not sorted.
