Cable Forum - View Single Post - 10Mbit Broadband physically set for 2mb??

rodeoraymond · 23-04-2007, 11:03

Hi

Upgraded to VIP package (originally to be installed 23rd March but put back to last Tuesday). Was on 2Mb service via cable modem. Virgin were to upgrade speed when V+ box was installed, as this was last Tuesday and no speed difference was noticed I contacted technical support. They said the account was showing a price for 10Mb but the service level was still 2Mb. The lady in the indian call centre seemingly made the adjustments on the system and said that just be the speed increased. Checked during rest of evening - still 2Mb service (at best). Tried switching modem on and off, checking cables - no change.

My wife phoned Virgin, all the tests done on the PC i.e. dactivating software, starting in Safe mode - no difference. Engineer came round Saturday - swapped some cables over, replaced modem - had to wait few hours before trying - guess what - no change. Have phoned again (went through PC tests AGAIN) - engineer to come out this Wednesday.

It seems to me that the most likely thing is that the physical procedure to follow to upgrade a customer's speed has just not worked. There is absolutely no change in the speed (220Kb/sec at best trying to do a test download of Service Pack 2 from Microsoft). Does anyone know what actually needs to be done at Virgin's end to upgrade the Broadband speed? Could there be a problem with the cabling either coming into the house or indeed the nearest green box outside??

23-04-2007, 11:03	#1
rodeoraymond Inactive Join Date: Sep 2003 Location: WORTHING Posts: 76	10Mbit Broadband physically set for 2mb?? Hi Upgraded to VIP package (originally to be installed 23rd March but put back to last Tuesday). Was on 2Mb service via cable modem. Virgin were to upgrade speed when V+ box was installed, as this was last Tuesday and no speed difference was noticed I contacted technical support. They said the account was showing a price for 10Mb but the service level was still 2Mb. The lady in the indian call centre seemingly made the adjustments on the system and said that just be the speed increased. Checked during rest of evening - still 2Mb service (at best). Tried switching modem on and off, checking cables - no change. My wife phoned Virgin, all the tests done on the PC i.e. dactivating software, starting in Safe mode - no difference. Engineer came round Saturday - swapped some cables over, replaced modem - had to wait few hours before trying - guess what - no change. Have phoned again (went through PC tests AGAIN) - engineer to come out this Wednesday. It seems to me that the most likely thing is that the physical procedure to follow to upgrade a customer's speed has just not worked. There is absolutely no change in the speed (220Kb/sec at best trying to do a test download of Service Pack 2 from Microsoft). Does anyone know what actually needs to be done at Virgin's end to upgrade the Broadband speed? Could there be a problem with the cabling either coming into the house or indeed the nearest green box outside??