[Doofy]

First off i would be one of the first ones to complain and have been one of the first to complain about indian tech support, so this is to redress the balance so to speak. Friday night my net went off for no apparent reason, so i rang tech support spoke to an indian lady who was the most polite, helpful, courteous person i have ever spoken to there. She unfortunately couldnt resolve the issue and her system was down so couldnt book an engineer either and promised me a call back as soon as she could. Fearing the worst on the call back front i left it at that. 20 minutes later a gentleman from there called me back who was again efficient polite and extremely helpful and most of all didnt treat me like an idiot. Said he would book me an engineer 8:30 this morning an engineer knocked at my door and had me back up and running in record time. (dodgy cable connection). So i really want to take the time to say a huge thanks to those at tech support who were outstanding in there job and the engineer who was a really top fella nice one VM.