[Paul H]

My sister who has phone services with NTL (VirginMedia) reported her
phone line faulty some weeks ago, a visit by an engineer pinpointed
an underground cable problem.

She was given a date of I believe of May 15th (job no. 1193066) for
remedial work to be carried out.

Now she has a problem whereby calls are being generated without her
using the house phone to "Emergency Services", this evening she has
had phone calls from the police asking why she is contacting Emergency
Services and what is the problem!

She has had to explain that she has not made any calls to the
emergency services and they have given her a "Police incident" number
and asked her to contact VirginMedia services as a matter of priority.
Today the police have received 3 emergency calls traced to her phone,
they say that they have to respond to these calls.

Tonight she has spent over 40-minutes trying to contact the
VirginMedia call-centre before her call was picked up by the Indian
call-centre, after explaining the situation she was told that there
was nothing they could do!

She has since been back in contact with the Police to explain what the
situation is and they are not best pleased with VirginMedia.