Quote:
Originally Posted by Paul H
People are getting bills for £37 broadband when they haven't got the 20Mb upgrade yet. it was supposed to be £37 if you just had broadband and no other services. but people who have other services are being charged the £37 on their bills. another big cock up with billing for some to have to go through again.
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I've had the 20Mb increase but not been billed the extra yet.
And no, accepting the £2 increase doesn't mean you accept any shaping, you are already subject to that by virtue of the User Policy and Terms and Conditions.