I don't even live in Leeds and I am suffering; 16% packet loss through 'lee-bb-a-so-120-0.inet.ntl.com', it is making Eve Online unplayable (
http://www.eve-online.com).
I just spent over an hour on the phone with tech support trying to get an answer as to whether or not they were going to tend to the overloaded UBR; I referred to this thread, pointing out that others were currently having routing issues in the same area.
In the end all they were willing to offer was to route my traffic through a different node, I accepted the offer, but it has not resolved my issue as they can only alter the router my traffic is initially sent through, and the issue is not local to me; the Leeds equipment I am having an issue with is 5 hops away (ludicrous that it takes 5 hops to get to the perimeter of my ISP's network, imho).
So I am still seething; I am paying for 2 MMORPG game accounts I can't play, because of a crappy internet connection, which I also have the displeasure of paying for right now.
I am gonna keep monitoring the packet loss in Leeds over the next week, whilst I single out the best alternative broadband provider for my situation; this company has taken enough of my money, I couldn't care less if it's under new management, if they don't deliver I go elsewhere, simple.