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Smiley2 · 19-04-2007, 08:51

Can anyone tell me how this could happen?

On Tuesday evening I could not access the internet - rebooted modem & pc etc. etc., no joy. Weds morning tried again, no joy - Weds eveing rebooted etc. etc. went on BB Medic and tech said service was suspended for non payment!!!!!

Called this mornign & indeed my BB had been suspended for non payment!!!
I pay by DD - all is up to date, and there are no arrears! CS apologised and said it was the wrong account that had been suspended - they guy I spoke to was helpful and they are giving me a refund, but how could they make such a mistake?

Is it that easy to just switch off someones services??? Surely there are procedures they have to follow to check before disconnecting???

19-04-2007, 08:51	#1
Smiley2 Inactive Join Date: Mar 2007 Location: SE London Services: VM BB 4mb/Phone M /TV XL & V+ Posts: 15	BB Suspended by VM in error? Can anyone tell me how this could happen? On Tuesday evening I could not access the internet - rebooted modem & pc etc. etc., no joy. Weds morning tried again, no joy - Weds eveing rebooted etc. etc. went on BB Medic and tech said service was suspended for non payment!!!!! Called this mornign & indeed my BB had been suspended for non payment!!! I pay by DD - all is up to date, and there are no arrears! CS apologised and said it was the wrong account that had been suspended - they guy I spoke to was helpful and they are giving me a refund, but how could they make such a mistake? Is it that easy to just switch off someones services??? Surely there are procedures they have to follow to check before disconnecting???