Quote:
Originally Posted by Paul H
The company is aware that their staff are telling customers lies but ignore it.
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Good point. If only a few of us could stage a coup d'etait and take over their CS management... in this new drive to be nice to their staff and sort out the billing system to reduce the massive staff turnover rate (which I think is down to about 50% from 100% a year ago), they're probably scared to be too harsh to crap CS bods. VM need to treat their staff well, but if they aren't willing to do the job properly they need severe warnings and if necessary, the boot.
In addition to my previous comment, I note that the upload speed will be doubled too, but as it's still under 1MB that's not quite good enough for serious gamers. In this world of multiple home devices connected to the net, high-def, media-streamers, Slingbox, PS3 and X-Box 360, 4MB upload is a must.