Cable Forum - View Single Post - BT Broadband

themelon · 16-04-2007, 08:33

They dont appear capable of giving us the relevant settings (or dont want to at least). They are so god damn awful it is untrue.

Are there any UK based BT Broadband support centres its like banging your head against a brick wall!! I have to repeat the Account number about 7 times so I am fairly sure that they havent got the faintest idea what I am going on about. I cant believe that there is no username and password, I am pretty sure that the router not connecting confirms this. Also the username and password given are nonsense again they dont work. One suggested changing the MAC address of my router to the same as the BT router, which again....DID NOT WORK. One waited on hold to speak to their manager for about 20 minutes and then told me they couldnt help and I have to ring customer service. I was also told despite my dad paying Ãƒâ€šÃ‚Â£28 a month that he was on a basic service and didnt need a username and password. Hopefully complaints can sort the issue.

16-04-2007, 08:33	#4
themelon Inactive Join Date: Dec 2003 Location: Stoke-On-Trent Posts: 561	Re: BT Broadband - Rubbish Service They dont appear capable of giving us the relevant settings (or dont want to at least). They are so god damn awful it is untrue. Are there any UK based BT Broadband support centres its like banging your head against a brick wall!! I have to repeat the Account number about 7 times so I am fairly sure that they havent got the faintest idea what I am going on about. I cant believe that there is no username and password, I am pretty sure that the router not connecting confirms this. Also the username and password given are nonsense again they dont work. One suggested changing the MAC address of my router to the same as the BT router, which again....DID NOT WORK. One waited on hold to speak to their manager for about 20 minutes and then told me they couldnt help and I have to ring customer service. I was also told despite my dad paying Ãƒâ€šÃ‚Â£28 a month that he was on a basic service and didnt need a username and password. Hopefully complaints can sort the issue.