Cable Forum - View Single Post - BT Broadband

themelon · 15-04-2007, 22:15

For the whole of today I have been trying to get a username and password for my dads BT Broadband out of BTs Indian support. No luck, they persist in claiming we dont need a username and password, and the other span some bull about using user_bt_test_btbroadband.com. Needless to say 4 hours on the phone a whole day wasted and we are none the wiser. He is currently using a BT Voyager with 1 Ethernet port, he wants Wireless and to connect 2 PCs and a Mac. We have a Netgear ADSL Router.

With most ADSL Routers and ISPS you bang in the usernamer and password they give and away you go.

BT keep harping on about not supporting non branded eqipment.

Is there any way to get the elusive password? Do I need one?

He has left a message with complaints and will switch to another provider if it isnt sorted.

I have to say this is the worst service I have ever experienced. Is it just India at the weekend or always?

15-04-2007, 22:15	#1
themelon Inactive Join Date: Dec 2003 Location: Stoke-On-Trent Posts: 561	BT Broadband - Rubbish Service For the whole of today I have been trying to get a username and password for my dads BT Broadband out of BTs Indian support. No luck, they persist in claiming we dont need a username and password, and the other span some bull about using user_bt_test_btbroadband.com. Needless to say 4 hours on the phone a whole day wasted and we are none the wiser. He is currently using a BT Voyager with 1 Ethernet port, he wants Wireless and to connect 2 PCs and a Mac. We have a Netgear ADSL Router. With most ADSL Routers and ISPS you bang in the usernamer and password they give and away you go. BT keep harping on about not supporting non branded eqipment. Is there any way to get the elusive password? Do I need one? He has left a message with complaints and will switch to another provider if it isnt sorted. I have to say this is the worst service I have ever experienced. Is it just India at the weekend or always?