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Drat · 15-04-2007, 15:08

I'll add my 2 penny worth.
I was getting High pings and only 500kbs on a 10 meg connection from the VM game files ftp.
Instead of calling CS I posted on the Blueyonder Highspeed newsgroup. Had a reply in 5 mins, informed me of the high contention ratio. they then ranca few more checks and sent a new config to the modem. Rebooted from their end, job done.
I was back to my normal ping and download speeds. This took 20 mins to resolve.
So well done Virgin Tech support.
My thanks to Sabri and Edward for their great support.

I would suggest using the newsgroup posting as the response appears to better than CS.

15-04-2007, 15:08	#8
Drat Inactive Join Date: Mar 2007 Services: VM Very Impressive Posts: 8	Re: A bit of praise! I'll add my 2 penny worth. I was getting High pings and only 500kbs on a 10 meg connection from the VM game files ftp. Instead of calling CS I posted on the Blueyonder Highspeed newsgroup. Had a reply in 5 mins, informed me of the high contention ratio. they then ranca few more checks and sent a new config to the modem. Rebooted from their end, job done. I was back to my normal ping and download speeds. This took 20 mins to resolve. So well done Virgin Tech support. My thanks to Sabri and Edward for their great support. I would suggest using the newsgroup posting as the response appears to better than CS.