Yeah nice one there has been a few threads lately where people have sung the praises and it is good to see. Its rare to be able to get a balanced viewpoint across to those who do have problems and imo tech has far to many untrained individuals working there which spoils a good job. If VM have to do anything to improve its train their staff to the level of whoever it was the op spoke to and it will be sorted. A faq sheet does not answer everything and most calls to CS specially out of hours all you will get is someone reading a sheet.
to those who are well trained and do a good job and the rest should push for better training
