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Old 12-04-2007, 17:07   #1
tdw
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Join Date: Apr 2007
Posts: 2
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Customer Services & Capped Upload Speeds (NTL Reading)

NTL, Reading area, 2mb cable connection.

My Ambit cable modem is capped upstream at 200000 bps giving me about 192k upload speeds. When I max out the upload, it kills my download bandwidth - which is to be expected, but annoying because it stops my email and browsing.

I thought the upload speed should be a maximum of 384k variable, rather than my 192k fixed.

I've talked to various parts of Virgin support over the last few days, and once I've got over the initial requirement to explain to them the difference between upload and download - and run the *download* speed tests they still insist on - and get to the real issue, they have all initially said that upload should be faster. "Broadband Support" reckon I should be getting 1/6th of my download speed, so 333k-ish, however when I re-explain that I can't ever get that speed because of the cap, and email them the screen shot of the modem's config they back down and tell me that 192k is the correct speed for me.

Am I wrong and is 192k correct?

What speeds do others get? Or has anyone had a similar experience?

TIA

Tim
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